New York Life AARP | Lifetime Income Program



	Your Privacy Is Important To Us.



	AARP Life Insurance Program and AARP Lifetime Income Program from New York Life Internet Privacy Statement as of September 1, 2007 How We Safeguard Your Privacy We know that keeping your personal information private is important to you. That's why New York Life* wants you to know how we protect the information you share with us. We have built our business on a foundation of integrity, honesty and trust. These values are reflected in our longstanding commitment to protect your privacy. On www.nylaarp.com, our goal is to provide you with a variety of dependable life insurance products available exclusively for AARP members. You can access this information and remain anonymous. Whether you are researching our products and services, or accessing the web site for informational content, you are not required to provide any personal information whatsoever. Our Privacy Pledge To meet our customers' needs and provide you with high-quality life insurance and annuity products through the AARP Life Insurance Program and the AARP Lifetime Income Program from New York Life ("the Programs"), we gather and maintain many types of information. To preserve your privacy, we pledge to: Collect only the information we need to help us deliver superior products and services; Protect against unauthorized access to your information, including through the Internet; Refuse to disclose your health information to third parties for marketing purposes; Refuse to sell your information to outside mailing list companies or telemarketers; Require companies that service your insurance product to protect your information in accordance with strict privacy standards; Give you a choice with regard to having your information shared with AARP and its subsidiaries-, AARP Services Inc., and AARP Financial, for purposes unrelated to the Programs; Update customers on our privacy practices at least once a year. Frequently Asked Questions The following are frequently asked questions pertaining to the data collection and privacy policies of our web site. When you click on a question, you are taken to the answers to that specific question. Our customer privacy statement is also available on-line, and can be accessed in the "Privacy Contact/Information" section below. Data Collection What data is collected if I just navigate through or visit this site? Is my e-mail address captured? What if I supply it myself? What happens to the information I provide if I decide to contact the AARP Life Insurance or the AARP Lifetime Income Programs through the "contact-us" e-mail facility? What happens to the information I provide if I decide to request a "free-information package"? What happens to the information I provide if I decide to fill out an on-line application form? If I am a customer, what happens to the information I provide to get in to the Customer Service area of this site? What happens to the information I provide when making a request within that area (address change form, beneficiary change form, etc.)? Is a "cookie" or information capturing device placed on my computer? What is the "cookie" used for? If I am a customer, how can I review the Customer Privacy Policy of the Programs from New York Life? Data Security What security measures are used on this site to protect me and the information I provide? Privacy Contact/Information How will I know if the privacy policy changes? How can I obtain more information about the privacy policy of the Programs from New York Life? Data Collection back to top What data is collected if I just navigate through or visit this site? We collect aggregate information on what pages are viewed by visitors to our web site. This information is used primarily for statistical studies to determine (for instance) the relative popularity of each of our pages, the average number of pages accessed by our visitors, and the average time visitors spend at the site. None of this information is linked back to any individual visitor. The information collected is analyzed only at the aggregate level, kept anonymous, and used only to improve the site. back to top Is my e-mail address captured? What if I supply it myself? Our Web server does not recognize or capture information regarding your e-mail address. Whenever you choose to supply your e-mail address to us, it is used only to provide information on the Programs. We will not share your e-mail address with anyone outside of AARP or New York Life. back to top What happens to the information I provide if I decide to contact the AARP Life Insurance Program or the AARP Lifetime Income Program through the "contact-us" e-mail facility? Whatever information you supply us when completing a "Contact Us" e-mail will be used solely to facilitate your request or answer your inquiry. This includes your name, address, e-mail address, phone number, or any other information you supply. We will not rent or sell that information to any third parties for any purposes. back to top What happens to the information I provide if I decide to request a "free information package"? When you request a "free information package" through our site you will have to identify yourself to us. As a result, the personal information you provided to us will be captured. This information is provided to AARP and its subsidiaries so they can offer quality products and services that may improve the value of your membership. Non-member information is used to solicit memberships. When you receive your information package in the mail you will be given an opportunity to "opt-out" of having your information shared with AARP and its subsidiaries. back to top What happens to the information I provide if I decide to fill out an on-line application form? When you apply on-line through our site you will have to identify yourself to us. As a result, the personal information you provide to us will be captured. This information will be used only for the purpose of processing your request. It will never be sold or provided to any non-affiliated companies. back to top If I am a customer, what happens to the information I provide to get in to the Customer Service area of this site? What happens to the information I provide when making a request within that area? The information you provide to gain access to the site is only used to make sure that only customers can access the Customer Service area of the site, and make policy changes or request forms. The information is not stored or shared. It is only used to allow you to access the site. Likewise, the information you provide when making a request within the Customer Service site is used only for the purpose of processing your request. back to top Is a "cookie" or information capturing device placed on my computer? What is it used for? A "cookie" is a small piece of information that a web site sends to your computer. This piece of information is stored on your hard drive. You can delete your entire cookie file or each individual cookie at any time. You can also set your browser to notify you when you receive a cookie so you can accept or reject it. The cookie we store on your computer does not tell us who you are or provide any personal details about you or your computer. This cookie will expire (automatically delete itself) after 30 days. The cookie we place on your computer is used to show us the source from which you entered our site. Some of these sources might be a link from another site, a search engine or a direct entry into your browser. Our cookie is also used to temporarily store some information you provide us during your visit, such as your name and address, so that you don't have to re-enter it during your visit. back to top If I am a customer, how can I review the Customer Privacy Policy of the Programs from New York Life? A link to the Customer Privacy Policy can be found below under the "Privacy Contact/Information" section. You can also obtain a copy by calling 1-866-687-5160. Security back to top What security measures are used on this site to protect me and the information I provide? Our site uses the most current security features that ensure your information cannot be captured without your consent. We use a technology called "128-bit SSL encryption". SSL stands for "Secure Socket Layer". This technology, together with the 128-bit encryption feature, provides the most advanced security that is currently available. However, despite best efforts to protect your data, no security system is completely impenetrable. For this reason, we cannot guarantee that user-supplied information may not be intercepted. Access to customer information is limited to people who need the information to perform their job responsibilities. We maintain physical, electronic, and procedural safeguards that meet state and federal regulations. Privacy Contact/Information back to top How will I know if the privacy policy changes? When the policy changes, the change date will appear at the top of this page. Customers will be informed of our privacy policy at least once a year, as long as they are customers. back to top How can I obtain more information about You can review the current Internet and Customer privacy policies on this Web site or you can contact us for a copy by writing to: New York Life AARP Operations P.O. Box 31670 Tampa, FL 33631-3670 Attn: Consumer Privacy Department Or call: 1-866-687-5160 To review our current Customer Privacy Policy, click here. *"New York Life" and "we" refer to New York Life Insurance Company (NYL) and its wholly owned subsidiary New York Life Insurance and Annuity Corporation (NYLIAC). NYL underwrites the AARP Life Insurance Program. NYLIAC is the issuer of the annuity product for the AARP Lifetime Income Program.

A008-05-Privacy
04/23/2008